Radio Signal & Billing Support Specialists
Our dedicated 1800XM Radio support team specializes in resolving satellite radio signal problems and billing discrepancies. Get expert help today!
Available 24/7 • Signal Specialists • Billing Experts
We focus exclusively on resolving the most common and frustrating radio service issues
Struggling with weak signal, frequent dropouts, or no signal at all? Our signal specialists can diagnose and resolve your reception problems.
Incorrect charges, unauthorized fees, or billing disputes? Our billing experts will help you resolve financial issues with your radio service.
Round-the-clock technical assistance for all your satellite radio needs. From setup to troubleshooting, we're here to help.
We're specialists focused exclusively on radio signal and billing issues
We focus exclusively on radio signal and billing issues, giving us deeper expertise than general support services.
Signal issues don't wait for business hours. We're available round-the-clock to help when you need us most.
Our support team averages 5+ years of experience specifically with satellite radio signal and billing systems.
We resolve 95% of signal issues and 98% of billing disputes on the first call.
How we protect and handle your information at 1800XM Radio
Welcome to 1800XM Radio ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us for radio signal and billing support services.
By calling our support number (+1 (866) 359-3573) or using our website, you consent to the data practices described in this policy.
When you contact 1800XM Radio for support, we may collect:
Important: We do not store full credit card or payment information. For billing disputes, we work with you and your service provider to resolve issues without accessing sensitive payment data.
We use collected information to:
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, and access controls.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Last Updated: 6 January 2026
Terms governing your use of 1800XM Radio support services
Important Notice: By contacting 1800XM Radio for support (+1 (866) 359-3573), you agree to be bound by these Terms and Conditions.
1800XM Radio provides specialized support services for radio signal issues and billing problems. We are an independent support service and are not affiliated with any specific radio service provider unless explicitly stated.
Our services are advisory and facilitative in nature. We cannot guarantee specific outcomes for signal issues or billing disputes, as these often depend on factors beyond our control including:
Some support services may involve consultation fees, which will be clearly disclosed before services are rendered. We do not charge for initial assessment calls. All fees are for our support services only and do not include any payments to your service provider.
No Guarantee Disclaimer: While we strive to resolve all support issues, 1800XM Radio cannot guarantee specific outcomes for signal improvements or billing dispute resolutions. Results may vary based on individual circumstances.
1800XM Radio shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our support services, including but not limited to:
For questions about these Terms, contact us:
Last Updated: 6 January 2026
Important information about our services and limitations
IMPORTANT DISCLAIMER: 1800XM Radio is an independent support service provider. We are not affiliated with, endorsed by, or sponsored by SiriusXM, XM Radio, or any other specific satellite radio service provider.
1800XM Radio operates as an independent third-party support service. We provide technical guidance and billing dispute assistance but do not have direct control over:
References to specific radio service providers (including SiriusXM, XM Radio, etc.) on our website or in communications are for descriptive purposes only to identify common service providers we assist with. Such references do not imply:
Service Clarification: We provide SUPPORT SERVICES only. We do not provide the actual radio service, billing services, or equipment. All radio services and billing are handled directly by your chosen service provider.
The effectiveness of our support services may vary based on numerous factors including:
All support services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will resolve your specific signal or billing issues, or that any particular outcome will be achieved.
If you have questions about this disclaimer or our services, please contact us:
Last Updated: 6 January 2026
Get in touch with our signal and billing support specialists
Available 24/7 for immediate assistance
Press 1 for signal issues, 2 for billing support
716 Southover Rd
Toledo, OH 43612
Office hours: Mon-Fri, 9am-5pm EST
Signal Issues: signal@1800xmradio.shop
Billing Support: billing@1800xmradio.shop
General Inquiries: info@1800xmradio.shop
For non-urgent inquiries, please complete the form below. We respond within 24 hours.
For urgent signal or billing issues: Please call our support hotline at +1 (866) 359-3573 for immediate assistance.
Most common signal issues can be diagnosed and resolved during your initial call. Complex cases may require follow-up, but we provide immediate troubleshooting steps for all cases.
Initial assessment calls are always free. If specialized support or extended assistance is needed, any potential fees will be clearly discussed and approved by you before proceeding.
Yes, we assist with billing issues from all major radio service providers. Our specialists are experienced with various provider billing systems and dispute processes.
For signal issues: your location, equipment details, and description of the problem. For billing issues: your account number, billing statements, and specific charges in question.